Privacy policy
Privacy Policy
This Privacy Policy explains how BioJak (“BioJak,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from our website (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1) Information We Collect
Information you provide
- Contact details (such as name, email address, phone number)
- Order details (such as shipping address, billing address, items purchased)
- Account information (if you create an account)
- Messages you send to us (support requests, emails, forms)
Information collected automatically
- Device and browser data (IP address, browser type, device identifiers)
- Usage data (pages viewed, actions taken, time on page, referral source)
- Cookies and similar technologies used to operate and improve the Site
Payment information
Payments are processed through secure third-party payment providers. BioJak does not store full payment card numbers. Payment providers may collect payment details as needed to process transactions.
2) How We Use Your Information
- To process and fulfill orders (shipping, confirmations, updates)
- To communicate with you about your orders, requests, and account
- To provide customer support and respond to inquiries
- To operate, maintain, and improve the Site and user experience
- To detect, prevent, and address fraud, security, or technical issues
- To comply with legal obligations and enforce our policies
- To send marketing emails only if you opt in (you can unsubscribe anytime)
3) Cookies & Tracking Technologies
We use cookies and similar technologies to run the Site, remember preferences, analyze traffic, and improve performance.
- Essential cookies: required for core site features (checkout, security)
- Analytics cookies: help us understand how visitors use the Site
- Marketing cookies: may help deliver relevant communications where enabled
You can manage cookies through your browser settings. Disabling cookies may affect certain Site features.
4) How We Share Information
We share information only as needed to operate our business and provide services, including:
- Service providers (payment processing, shipping, email, analytics, hosting)
- Legal and compliance (to respond to lawful requests or protect rights and safety)
- Business operations (in connection with a merger, acquisition, or asset sale)
We do not sell your personal information.
5) Data Retention
We retain information as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.
6) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Your Choices & Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information (where legally permitted)
- Opt out of marketing emails (unsubscribe link in every email)
To make a request, please contact us using the information in the “Contact” section below.
8) Third-Party Links
The Site may include links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
9) Children’s Privacy
Our Site is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us to request deletion.
10) Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised effective date.
11) Contact
Questions about this Privacy Policy or your information? Contact us here:
Effective date: January 23, 2026